BLOG
Subscribe to receive exclusive information and content
Top IT Industry Knowledge and New Opportunities
IT Consulting, Training & Staffing Resource Hub January 4th, 2022 | Opportunity We often think of technology as computers, tablets, smartphones, and other devices we depend on for daily...
Top IT Industry Knowledge and New Opportunities
IT Consulting, Training & Staffing Resource Hub January 4th, 2022 | Opportunity We often think of technology as computers, tablets, smartphones, and other devices we depend on for daily...
Are Our Children Safe Online?
It is the responsibility of adults to help children be aware of the risks presented by spending so much time on the internet and protect them from its inherent...
Are Our Children Safe Online?
It is the responsibility of adults to help children be aware of the risks presented by spending so much time on the internet and protect them from its inherent...
Digital Transformation Part II
IT Consulting, Training & Staffing Resource Hub November 30th, 2021 | ITIL In our previous article we defined the concept of digital transformation beginning with digitization. We also described...
Digital Transformation Part II
IT Consulting, Training & Staffing Resource Hub November 30th, 2021 | ITIL In our previous article we defined the concept of digital transformation beginning with digitization. We also described...
Great Renaissance of Business Relationship Management: Introducing BRMP® 2022
IT Consulting, Training & Staffing Resource Hub November 25th, 2021 | Business Relationship Management If you work for an organization, you undoubtedly want it to thrive. You want...
Great Renaissance of Business Relationship Management: Introducing BRMP® 2022
IT Consulting, Training & Staffing Resource Hub November 25th, 2021 | Business Relationship Management If you work for an organization, you undoubtedly want it to thrive. You want...
Digital Transformation (Part 1)
Digital Transformation (Part 1) August 6th, 2021 | Digital Transformation What is digital transformation? It is often associated with many different terms or concepts such as digitization, automation, optimization,...
Digital Transformation (Part 1)
Digital Transformation (Part 1) August 6th, 2021 | Digital Transformation What is digital transformation? It is often associated with many different terms or concepts such as digitization, automation, optimization,...
IT Chapter at the BRMConnect World-Wide Conference Presenting an...
August 5th, 2021 | News & Events Every year, the BRM Institute organizes a world-wide conference for BRMs to gain the experience, knowledge, and tools to achieve their goals...
IT Chapter at the BRMConnect World-Wide Conference Presenting an...
August 5th, 2021 | News & Events Every year, the BRM Institute organizes a world-wide conference for BRMs to gain the experience, knowledge, and tools to achieve their goals...
5 Things to Remember About the New ITIL 4...
ITIL 4 was introduced earlier this year and makes important changes to earlier versions. Although we were only entitled to the first document on the foundation, we are able...
5 Things to Remember About the New ITIL 4...
ITIL 4 was introduced earlier this year and makes important changes to earlier versions. Although we were only entitled to the first document on the foundation, we are able...
Do You Have An Agile Service Management?
Three years from now, in 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of...
Do You Have An Agile Service Management?
Three years from now, in 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of...
Seven Things Business Executives Need To Know About BRM...
The importance of the Business Relationship Management role and function is undeniable. Business Executives often recognize the BRM’s mission is to ensure that business needs are understood, managed, and...
Seven Things Business Executives Need To Know About BRM...
The importance of the Business Relationship Management role and function is undeniable. Business Executives often recognize the BRM’s mission is to ensure that business needs are understood, managed, and...
What Is The BRM Executive Brief And How Is...
The BRM Executive Brief is a workshop meant to introduce Business Relationship Management key concepts in a flexible approach. This workshop’s duration is usually 60 minutes and is suitable...
What Is The BRM Executive Brief And How Is...
The BRM Executive Brief is a workshop meant to introduce Business Relationship Management key concepts in a flexible approach. This workshop’s duration is usually 60 minutes and is suitable...
Start with Gartner ITSM Tools Magic Quadrant 2020 to...
If your organization is looking to implement a new ITSM Tool, or not happy with the current one and in a process of comparative research, here are some recommendations....
Start with Gartner ITSM Tools Magic Quadrant 2020 to...
If your organization is looking to implement a new ITSM Tool, or not happy with the current one and in a process of comparative research, here are some recommendations....
The importance of I & T Governance Framework to...
Every organization recognizes the importance of functional mechanisms for business risk management, good cyber security posture, well defined roles and responsibilities, decision making structures with measurement frameworks and accurate...
The importance of I & T Governance Framework to...
Every organization recognizes the importance of functional mechanisms for business risk management, good cyber security posture, well defined roles and responsibilities, decision making structures with measurement frameworks and accurate...
What is VUCA and why each Business and IT...
The Volatile, Uncertain, Complex , and Ambiguous (VUCA) landscape in the digitally enabled world is a fact of life and every Business and IT Professional needs to first, recognize...
What is VUCA and why each Business and IT...
The Volatile, Uncertain, Complex , and Ambiguous (VUCA) landscape in the digitally enabled world is a fact of life and every Business and IT Professional needs to first, recognize...
POSITIONING THE BRM ROLE IN A PRODUCT-CENTRIC ORGANIZATION
Svetlana Sidenko was a storyteller at the BRMConnect 2020 conference. This blog is based on the content of her presentation. Re-defining the role of the Business Relationship Manager in...
POSITIONING THE BRM ROLE IN A PRODUCT-CENTRIC ORGANIZATION
Svetlana Sidenko was a storyteller at the BRMConnect 2020 conference. This blog is based on the content of her presentation. Re-defining the role of the Business Relationship Manager in...
Tips to Reduce Your Cyber Risks in a Pandemic...
The global pandemic situation has brought many changes at several levels. Just think of all the security measures put in place to meet the new standards of social distancing....
Tips to Reduce Your Cyber Risks in a Pandemic...
The global pandemic situation has brought many changes at several levels. Just think of all the security measures put in place to meet the new standards of social distancing....
CRITICAL ROLE OF IT SERVICE CATALOG IN TODAY’S REALITY
By Svetlana Sidenko IT Service Management in a “new normal” The first quarter of 2020 will be collectively remembered for years to come and the events happening today are...
CRITICAL ROLE OF IT SERVICE CATALOG IN TODAY’S REALITY
By Svetlana Sidenko IT Service Management in a “new normal” The first quarter of 2020 will be collectively remembered for years to come and the events happening today are...
Why we need stronger Governance of Information & Technology...
By Svetlana Sidenko Business environment will never be the same Since mid-March 2020, we’ve had to cancel all business onsite activities and meetings. In less than a week, many...
Why we need stronger Governance of Information & Technology...
By Svetlana Sidenko Business environment will never be the same Since mid-March 2020, we’ve had to cancel all business onsite activities and meetings. In less than a week, many...
Proactivity in IT
Written by David Lareau In my last article I spoke about left shift during development process. This principle means that tasks performed upstream are more efficient, more profitable than...
Proactivity in IT
Written by David Lareau In my last article I spoke about left shift during development process. This principle means that tasks performed upstream are more efficient, more profitable than...
How could ITSM contribute to the purpose of any...
Written by David Lareau Are IT services just cost items? Can they contribute to the organization’s profitability and competitiveness by making it more agile, faster, lighter? IT is sometimes...
How could ITSM contribute to the purpose of any...
Written by David Lareau Are IT services just cost items? Can they contribute to the organization’s profitability and competitiveness by making it more agile, faster, lighter? IT is sometimes...
BRM Community of Interest – What’s a gathering like?
The Montreal BRM Community of Interest is organized by passionate, experienced BRM professionals who span over a multitude of BRM disciplines and industries within the IT sector. The goal...
BRM Community of Interest – What’s a gathering like?
The Montreal BRM Community of Interest is organized by passionate, experienced BRM professionals who span over a multitude of BRM disciplines and industries within the IT sector. The goal...
How do women get a seat at the table?
When aiming to reach higher levels in business, women look up to inspiring and successful people, just like many men would do. However, one of the genders is more...
How do women get a seat at the table?
When aiming to reach higher levels in business, women look up to inspiring and successful people, just like many men would do. However, one of the genders is more...
ITIL® 4 Specialist: Drive Stakeholder Value
Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of...
ITIL® 4 Specialist: Drive Stakeholder Value
Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of...
ITIL 4 Specialist: Create, Deliver and Support (CDS)
Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of...
ITIL 4 Specialist: Create, Deliver and Support (CDS)
Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of...
ITIL® 4 Strategist: Direct, Plan and Improve (DPI)
Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of...
ITIL® 4 Strategist: Direct, Plan and Improve (DPI)
Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of...
SETTING UP THE BUILDING BLOCKS TO ENSURE PROPER BUSINESS...
Written by David Lareau, IT Service Management expert. Most business units today rely on IT departments to operate normally, and the stability of IT is essential to keep the...
SETTING UP THE BUILDING BLOCKS TO ENSURE PROPER BUSINESS...
Written by David Lareau, IT Service Management expert. Most business units today rely on IT departments to operate normally, and the stability of IT is essential to keep the...
First 100 Days Guide for the New IT Managers
BECOMING AN IT SERVICE MANAGEMENT PROFESSIONAL By David Lareau I started taking an interest in IT Service Management and the best practices suggested in the ITIL framework when I...
First 100 Days Guide for the New IT Managers
BECOMING AN IT SERVICE MANAGEMENT PROFESSIONAL By David Lareau I started taking an interest in IT Service Management and the best practices suggested in the ITIL framework when I...
WHAT DOES BRM SUCCESS LOOK LIKE?
Lessons learnt from successful Business Relationship Implementation journeys As a firm that helps enterprises build business relationship capabilities via training, coaching and consulting, IT Chapter is delighted every time...
WHAT DOES BRM SUCCESS LOOK LIKE?
Lessons learnt from successful Business Relationship Implementation journeys As a firm that helps enterprises build business relationship capabilities via training, coaching and consulting, IT Chapter is delighted every time...
HOW DOES YOUR SOCIAL BRAIN AT WORK HELP YOU...
On our last day at the BRM Connect, we had the privilege to interview Daniëlle Hellebrand, a keynote speaker of the event, about her research. We were excited to...
HOW DOES YOUR SOCIAL BRAIN AT WORK HELP YOU...
On our last day at the BRM Connect, we had the privilege to interview Daniëlle Hellebrand, a keynote speaker of the event, about her research. We were excited to...
PROFESSIONAL BUSINESS RELATIONSHIP MANAGER AT USDA SHARES IMPLEMENTATION HIGHLIGHTS
Whether you are new to the Business Relationship Management (BRM) world or not, you can never stop being curious about how other fellow practitioners make BRM implementation a success....
PROFESSIONAL BUSINESS RELATIONSHIP MANAGER AT USDA SHARES IMPLEMENTATION HIGHLIGHTS
Whether you are new to the Business Relationship Management (BRM) world or not, you can never stop being curious about how other fellow practitioners make BRM implementation a success....
LOOKING BACK AT LARIMER COUNTY’S BUSINESS RELATIONSHIP MANAGEMENT IMPLEMENTATION...
During the BRM Connect conference in New Orleans, we met with Lee Reiff, a Business Relationship Manager and former student of IT Chapter. We had a discussion about the...
LOOKING BACK AT LARIMER COUNTY’S BUSINESS RELATIONSHIP MANAGEMENT IMPLEMENTATION...
During the BRM Connect conference in New Orleans, we met with Lee Reiff, a Business Relationship Manager and former student of IT Chapter. We had a discussion about the...
5 choses à retenir à propos de ITIL 4
Voilà maintenant plus d’un an depuis que ITIL 4 a été introduit en apportant des changements importants aux versions antérieures. À l’heure actuelle, tous les modules sont disponibles avec...
5 choses à retenir à propos de ITIL 4
Voilà maintenant plus d’un an depuis que ITIL 4 a été introduit en apportant des changements importants aux versions antérieures. À l’heure actuelle, tous les modules sont disponibles avec...
5 choses à retenir sur la venue d’ITIL 4
ITIL 4 a été introduit en début d’année et apporte des changements importants aux versions antérieures. Bien que nous n’ayons eu droit qu’au premier document sur la fondation, nous...
5 choses à retenir sur la venue d’ITIL 4
ITIL 4 a été introduit en début d’année et apporte des changements importants aux versions antérieures. Bien que nous n’ayons eu droit qu’au premier document sur la fondation, nous...
MARRIOTT BREACH CLUB – LEARN FROM ONE OF THE...
Download: Marriott Breach – From Info-Tech Research Group – Courtesy of IT Chapter The temperature is certainly rising at Marriott’s Headquarters since one of the largest data breach in...
MARRIOTT BREACH CLUB – LEARN FROM ONE OF THE...
Download: Marriott Breach – From Info-Tech Research Group – Courtesy of IT Chapter The temperature is certainly rising at Marriott’s Headquarters since one of the largest data breach in...
HAVE YOU HEARD ABOUT VERISM™ AND WHY SHOULD YOU...
As an IT or Business professional, have you heard about Agile, Lean or Six Sigma, COBIT, DevOps, PMBOK, or other frameworks, standards or methodologies which are used either in...
HAVE YOU HEARD ABOUT VERISM™ AND WHY SHOULD YOU...
As an IT or Business professional, have you heard about Agile, Lean or Six Sigma, COBIT, DevOps, PMBOK, or other frameworks, standards or methodologies which are used either in...
BRMP – PARIS, THE CITY OF LIGHTS
This week, Paris, the City of Lights, hosted the first global BRMP training completely in French! After the BRMP certification training (co-organized by Acadys and IT Chapter) the BRM...
BRMP – PARIS, THE CITY OF LIGHTS
This week, Paris, the City of Lights, hosted the first global BRMP training completely in French! After the BRMP certification training (co-organized by Acadys and IT Chapter) the BRM...
WHEN THE BLAME GAME BEGINS: THE FIVE ‘WHYS’ OF...
Your business partner is dissatisfied. You begin observing signs of strain in your relationship: there is finger-pointing, defensiveness, even passive-aggressive behaviour in your organisation. Furthermore, your business partners no...
WHEN THE BLAME GAME BEGINS: THE FIVE ‘WHYS’ OF...
Your business partner is dissatisfied. You begin observing signs of strain in your relationship: there is finger-pointing, defensiveness, even passive-aggressive behaviour in your organisation. Furthermore, your business partners no...
LET’S FOLLOW COMMON SENSE INSTEAD OF ITIL BEST PRACTICES!...
IT professionals are sometimes labeled as being either outdated or too theoretical by referring to ITIL books or practicing ITIL. I have observed some of IT and Business Professionals questioning...
LET’S FOLLOW COMMON SENSE INSTEAD OF ITIL BEST PRACTICES!...
IT professionals are sometimes labeled as being either outdated or too theoretical by referring to ITIL books or practicing ITIL. I have observed some of IT and Business Professionals questioning...
WILL YOUR ITIL/ITSM INITIATIVES FAIL?
Practitioner Advices to IT Leaders Today, most organizations place a high importance on technology, as they allocate budgets and resources to developing tools which enable them to drive better...
WILL YOUR ITIL/ITSM INITIATIVES FAIL?
Practitioner Advices to IT Leaders Today, most organizations place a high importance on technology, as they allocate budgets and resources to developing tools which enable them to drive better...
COMMUNICATION PRINCIPLES SUCCESSFUL BRMPS SWEAR BY (PART III)
Persuasion and communication go hand in hand, as they serve a common goal: to determine people actions either actively or passively. It is no wonder that there is a...
COMMUNICATION PRINCIPLES SUCCESSFUL BRMPS SWEAR BY (PART III)
Persuasion and communication go hand in hand, as they serve a common goal: to determine people actions either actively or passively. It is no wonder that there is a...
WHAT YOU NEED TO KNOW ABOUT SERVICE MANAGEMENT EXCELLENCE
If there was ever a critical time for IT and Business structures to work together, that time would surely be now. We live in a day when organization’s stakeholders...
WHAT YOU NEED TO KNOW ABOUT SERVICE MANAGEMENT EXCELLENCE
If there was ever a critical time for IT and Business structures to work together, that time would surely be now. We live in a day when organization’s stakeholders...
COMMUNICATION PRINCIPLES SUCCESSFUL BRMPS SWEAR BY (PART II)
My previous post was all about communication and how our body language affects how we feel about ourselves. Now, I want to share with you my thoughts about being...
COMMUNICATION PRINCIPLES SUCCESSFUL BRMPS SWEAR BY (PART II)
My previous post was all about communication and how our body language affects how we feel about ourselves. Now, I want to share with you my thoughts about being...
COMMUNICATION PRINCIPLES SUCCESSFUL BRMPS SWEAR BY (PART I)
By Svetlana Sidenko Good communication is an important competency which affects both how people perceive what you are transmitting and how they react to it. To build and...
COMMUNICATION PRINCIPLES SUCCESSFUL BRMPS SWEAR BY (PART I)
By Svetlana Sidenko Good communication is an important competency which affects both how people perceive what you are transmitting and how they react to it. To build and...