Do You Have An Agile Service Management?
Three years from now, in 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of more agile ways of working being adopted elsewhere in the organization (,,,Gartner,,, ,,,Gartner ,,Report: 3 Steps to Agile IT Service Management, Mark Cleary, 27 May 2020). […]
Start with Gartner ITSM Tools Magic Quadrant 2020 to select your ITSM Tools
If your organization is looking to implement a new ITSM Tool, or not happy with the current one and in a process of comparative research, here are some recommendations. To start with, download the ITSM Tools Magic Quadrant 2020 and be informed about market leaders. However, be aware that the risk of selecting an ITSM […]
What is VUCA and why each Business and IT Professional need to learn how to navigate in it
The Volatile, Uncertain, Complex , and Ambiguous (VUCA) landscape in the digitally enabled world is a fact of life and every Business and IT Professional needs to first, recognize complexity, and second, learn how to navigate in VUCA. We live in the era where each new technology offers new opportunities and capabilities. This is very exciting, […]
POSITIONING THE BRM ROLE IN A PRODUCT-CENTRIC ORGANIZATION
Svetlana Sidenko was a storyteller at the BRMConnect 2020 conference. This blog is based on the content of her presentation. Re-defining the role of the Business Relationship Manager in a context of organization’s rapid evolution towards product-centric operating models is increasingly needed. Establishing and clarifying the role of the BRM is not a new topic, […]
CRITICAL ROLE OF IT SERVICE CATALOG IN TODAY’S REALITY
By Svetlana Sidenko IT Service Management in a “new normal” The first quarter of 2020 will be collectively remembered for years to come and the events happening today are now part of human history. In fact, the before and after pandemic are already reference points in time. In less than a week, those who still […]
Proactivity in IT
Written by David Lareau In my last article I spoke about left shift during development process. This principle means that tasks performed upstream are more efficient, more profitable than when they are done in reaction. The same shift left principle applies to support: allow level 1 teams to resolve incidents that are usually resolved by […]
How could ITSM contribute to the purpose of any business: profitability
Written by David Lareau Are IT services just cost items? Can they contribute to the organization’s profitability and competitiveness by making it more agile, faster, lighter? IT is sometimes perceived as a controlling business function, difficult to change and therefore a blocker to the company’s efforts to evolve. What if we made the effort to […]
ITIL® 4 Specialist: Drive Stakeholder Value
Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® 4 Strategist: Direct, Plan and Improve (DPI)
Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
5 choses à retenir à propos de ITIL 4
Voilà maintenant plus d’un an depuis que ITIL 4 a été introduit en apportant des changements importants aux versions antérieures. À l’heure actuelle, tous les modules sont disponibles avec le plus récent lancé en septembre : ITIL® 4 Leader – Digital & IT Strategy (offert uniquement en anglais pour l’instant). Bien que nous ayons eu […]