ITIL® 4 Training
IT Chapter is qualified to deliver the entire schema of ITIL® 4 certification courses and we offer workshops intended to strategically target your organization’s needs. In addition, we can accommodate you in terms of language as we serve you in English and French!
The Foundation
Get started with the first level of certification
Choose one of our formats and begin your journey the way that suits you best
ITIL® 4 Foundation
ONLINE INSTRUCTOR-LED
ITIL® 4 Foundation
ONLINE SELF-PACED
The Managing Professional Levels
To learn and develop more relevant technical and management skills
ITIL® 4 Specialist – Create, Deliver and Support
The engine room of the IT and digital function
ITIL® 4 Specialist – Drive Stakeholder Value
Ensuring services delight customers, users, suppliers, and partners.
ITIL® 4 Specialist – High Velocity IT
The future of IT and digital products & service delivery.
The Strategic Leader Levels
A focus on the alignment of digital business strategy with IT strategy
ITIL® 4 Leader – Digital and IT Strategy
Influencing and directing business strategy through IT
IT CHAPTER'S ITSM VALUE PROPOSITION
In a time of unprecedented changes, organizations are required to be more agile and ready to adopt new ways of working to succeed. Through its framework, ITIL® 4 helps organizations to connect and align these different challenges that are relevant to ITSM professionals and to a wider range of professionals working in the digital world.
ITIL® 4 provides a practical and flexible basis to support organizations on their transformational journey. It offers an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. It also enables IT teams to continue to play a crucial role in wider business strategy and to adopt the new ways of working brought by the modern digital world.
Using references from ITIL® 4, we embed the best IT and Enterprise Service Management principles into your organization to increase delivery capacity and innovation, while improving behaviour and attitude regarding the delivery of continuous value improvement to customers.
We teach agile and pragmatic approaches to implement improvements
We use world-class recognized bodies of knowledge to help you in this journey
We have over 15 years of proven record in helping organizations grow and succeed
OUR EXPERTISE
- ITIL® 4 certification training accredited by Axelos
- ITSM assessments, road mapping, I&T governance frameworks
- ITIL® 4 Practices assessments, road mapping, and frameworks
- ITSM tools selection, implementation and improvement (ServiceNow and others)
- Practices engineering and improvement
- Service Desks and Service Catalogues
- IT Asset Management and CMDB
- Scorecards and performance reporting
Discover how we can help you as an Accredited Training Organization providing ITIL® certification training