5 choses à retenir sur la venue d’ITIL 4
ITIL 4 a été introduit en début d’année et apporte des changements importants aux versions antérieures. Bien que nous n’ayons eu droit qu’au premier document sur la fondation, nous sommes à même de pouvoir comprendre la nature de ces changements et ce que ça voudra dire dans un avenir rapproché. Bien sûr, il faudra attendre […]
LET’S FOLLOW COMMON SENSE INSTEAD OF ITIL BEST PRACTICES! REALLY?
IT professionals are sometimes labeled as being either outdated or too theoretical by referring to ITIL books or practicing ITIL. I have observed some of IT and Business Professionals questioning the value of ITIL, its validity and results. The opinions that are being vocalized are very much in contradiction with the framework’s principles and objectives. Some […]
WILL YOUR ITIL/ITSM INITIATIVES FAIL?
Practitioner Advices to IT Leaders Today, most organizations place a high importance on technology, as they allocate budgets and resources to developing tools which enable them to drive better customer experiences, optimize their processes, increase overall effectiveness, and generate insights and reports meant to help organizations better understand their stakeholders and markets. For example, in […]