Digital Transformation Part II
IT Consulting, Training & Staffing Resource Hub November 30th, 2021 | ITIL In our previous article we defined the concept of digital transformation beginning with digitization. We also described other concepts and strategies frequently associated with digital transformation. In this article, we aim to present some of the rewards to be earned by organizations embracing […]
Digital Transformation (Part 1)
Digital Transformation (Part 1) August 6th, 2021 | Digital Transformation What is digital transformation? It is often associated with many different terms or concepts such as digitization, automation, optimization, digital business, business transformation, industry 4.0, the Internet of Things and the list goes on. Today, the topic is discussed everywhere, and everyone is somehow affected […]
5 Things to Remember About the New ITIL 4 Practices
ITIL 4 was introduced earlier this year and makes important changes to earlier versions. Although we were only entitled to the first document on the foundation, we are able to understand the nature of these changes and what that will mean in the near future. Of course, it will be necessary to wait for other […]
Do You Have An Agile Service Management?
Three years from now, in 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of more agile ways of working being adopted elsewhere in the organization (,,,Gartner,,, ,,,Gartner ,,Report: 3 Steps to Agile IT Service Management, Mark Cleary, 27 May 2020). […]
Start with Gartner ITSM Tools Magic Quadrant 2020 to select your ITSM Tools
If your organization is looking to implement a new ITSM Tool, or not happy with the current one and in a process of comparative research, here are some recommendations. To start with, download the ITSM Tools Magic Quadrant 2020 and be informed about market leaders. However, be aware that the risk of selecting an ITSM […]
What is VUCA and why each Business and IT Professional need to learn how to navigate in it
The Volatile, Uncertain, Complex , and Ambiguous (VUCA) landscape in the digitally enabled world is a fact of life and every Business and IT Professional needs to first, recognize complexity, and second, learn how to navigate in VUCA. We live in the era where each new technology offers new opportunities and capabilities. This is very exciting, […]
CRITICAL ROLE OF IT SERVICE CATALOG IN TODAY’S REALITY
By Svetlana Sidenko IT Service Management in a “new normal” The first quarter of 2020 will be collectively remembered for years to come and the events happening today are now part of human history. In fact, the before and after pandemic are already reference points in time. In less than a week, those who still […]
ITIL® 4 Specialist: Drive Stakeholder Value
Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® 4 Strategist: Direct, Plan and Improve (DPI)
Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
5 choses à retenir à propos de ITIL 4
Voilà maintenant plus d’un an depuis que ITIL 4 a été introduit en apportant des changements importants aux versions antérieures. À l’heure actuelle, tous les modules sont disponibles avec le plus récent lancé en septembre : ITIL® 4 Leader – Digital & IT Strategy (offert uniquement en anglais pour l’instant). Bien que nous ayons eu […]